Shipping Policy

 

Shipping Policy

 


Last updated: August 2025


At ourmemoire, we’re committed to delivering your pieces with care, transparency, and reliability.

Below you’ll find everything you need to know about how we ship your order.

 

 

 

Shipping Availability

 


We ship worldwide 🌍.

Due to carrier restrictions, we currently cannot deliver to the following locations:

Burundi, Cuba, Eritrea, Iran, Iraq, Kosovo, Liberia, Libya, Nevis, North Korea, Somaliland, South Sudan, St. Eustatius, St. Helena, Syria, Tajikistan, Yemen, Russia, Ukraine, Puerto Rico.

 

 

 

Shipping Costs

 

 

  • Free standard shipping on all orders.

  • No minimum purchase required.

 

 

 

 

Processing & Delivery Times

 

 

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • Standard delivery typically takes 5–15 business days, depending on your location.

  • In rare cases—such as customs delays, peak seasonal volume, or severe weather—delivery may take up to 21 business days.

 


Estimated delivery times will always be shown at checkout before you confirm your order.

 

 

 

Order Tracking

 


Once your order ships, you will receive a confirmation email with a tracking number.

You can follow your shipment using the link provided in the email.


If you experience issues with tracking updates, please reach out to us at:

📧 info@fullystep.com

 

 

 

Delivery Details

 

 

  • We deliver to both home and business addresses.

  • In-store pickup is not available.

  • After an order has been processed, we cannot:

     

    • Change the shipping method

    • Combine multiple orders

    • Delay a shipment

     

 

 

 

 

Customs, Duties & Taxes

 


International orders may be subject to customs fees, import duties, or taxes.

These charges are determined by your country’s customs authority and are the responsibility of the customer.

 

 

 

Non-Delivery

 


If a package cannot be delivered due to an incorrect address or refusal of delivery and is returned to us, we will issue a refund according to our Return & Refund Policy once the return is received.

 

 

 

Questions?

 


For any shipping-related questions, you can always reach us at:

📧 info@fullystep.com